[BePro Software Team]

Hi,

Thanks for your patience. I’m sure we can get everything setup for you. Ultimately, we would be happy to login and check things out if needed. However, there are a few other troubleshooting steps to try first.

1. What happens when you return to one of the stock wordpress themes (twentytwelve, twentyfifteen, etc)? Does the gallery and video show in the frontend?

2. You are right, after you have uploaded the document, there is no need to add it to the post. Simply close the window and save the post. The document should then be available in the frontend, under the documents tab

3. While we test, we want to confirm that the tabs section works on the listing detail page. Under the BePro Listings->Options admin menu, select “In Tab” for the “Show Content” option under the “Page/Post” tab. Let us know if the tabs show up on the frontend
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BePro Software Team

[Joy]

When I changed to a stock theme (Twenty Thirteen), the video showed in the listing gallery, but the document still doesn’t show up. The documents tab is there, but it says “No Documents Attached”

The tab section does appear in the listing (in both our theme and the stock WordPress theme). However, there is nothing in the tabs – under the documents and videos tabs it says there is nothing attached.

[BePro Software Team]

Hi,

We seem to be making progress. We can safely assume there is a conflict with your theme regarding the gallery

1. The video that’s in the gallery. Click it to watch the video. The plugin does not download the video from youtube, it simply plays it directly from youtube via a pop up lightbox. The only thing that’s actually downloaded from youtube are the screen shots. So there should be nothing under the videos tab in the listings, unless you actually upload a video file

2. Try uploading a new document, that you have never used before. Use the front end form for simplicity or use the “add media” button while editing via the admin. Remember, after its uploaded, simply close the media lightbox pop up and save the listing. The file should show up in the documents tab in the frontend.

Let me know what happens. Once we confirm these are working, we can address the gallery conflict with your theme

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BePro Software Team

[Joy]

Sorry for the delay in getting back to you. I had a family medical emergency last week so I wasn’t working on this project for a few days.

The video functionality seems to work fine with the default WordPress template. When I switch back to my template, I lose the video lightbox to view the video.

I haven’t been able to get the document function to work in either template. When I try to add a document using the “Add Media” button, it uploads the document, but it doesn’t appear anywhere in my listing. When I try using the form to add the document, the form isn’t fillable – it shows up just like a wysiwyg editor page, not a fillable form, so I can’t upload a document.

I have found that I can do a workaround if I paste the document or video links directly in the details or description of the listing (don’t use it like a gallery). However, I now have the problem that the gallery area is showing multiple images of the document and I can’t seem to remove the gallery images. If there is a way to just remove the gallery display, I think this workaround will work for me – I’ll just put my links or embedded video directly in the description.

[BePro Software Team]

Hi,

If you can share an administrator login via [email protected] we would be happy to show you a demo of the documents plugin working on your website. Once that’s setup, we can discuss options

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BePro Software Team

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