Tagged: activation, child theme, installation, white screen

Viewing 5 posts - 1 through 5 (of 5 total)
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  • June 27, 2014 at 6:04 pm #2162
    slider
    Participant

    Hi,
    Uploaded FolioProjects folder to themes folder via FTP. Activated and got white screen. Uploaded several more times with same results. Any ideas?

    Slider

    June 27, 2014 at 6:09 pm #2163
    slider
    Participant

    Just noticed. My admin dashboard can no longer be accessed. Just white screen

    June 28, 2014 at 12:29 am #2164
    BePro Software Team
    Keymaster

    Hello Slider,

    Sorry to hear about your installation issue. Email us at [email protected] with two things

    1) A wordpress admin/pass
    2) FTP login credentials for your server

    Regards,
    ___
    BePro Software Team

    June 28, 2014 at 1:31 am #2165
    slider
    Participant

    Thanks for the quick response. Here are the credentials:

    Credentials Removed by admin (security)

    Thanks for the help

    Ziggi

    June 28, 2014 at 9:57 am #2167
    BePro Software Team
    Keymaster

    Hello Ziggy,

    The setup on your server is now fixed. There seemed to be an issue with the installation process. Many of the files were missing or not in their correct folders. We simply deleted what was there and uploaded the correct files. We also went ahead and setup the home page template for you.

    We have seen this difference between windows and linux servers in the past. We try to package the files for linux servers. If i had to guess, you have a windows based server. In any case, for anyone reading, the easy fix is to unpack the files on your desktop (regardless of operating system), then upload them via ftp

    Regards
    ___
    BePro Software Team

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