Hi @jam
Thanks a lot for responding. If all customers were as supportive as you, we would be much further ahead. You are not alone, customers have been supportive in various ways. However, your vocal approach in addition to purchasing products is rare and makes a major difference to BePro Listings in these early years. Its because of users like you, why we continue to release a lot for free, some that we are paid to create by other supportive customers.
We definitely don’t like loosing customers. We recently created a “conditional” refund policy, in an attempt to improve our customer service. We did it quietly to test it out and see if maybe one day a “unconditional money back guarantee” could be possible. It was very unfortunate to see a customer abuse the existing policy and literally create a negative review explaining how they tried to circumvent it. We want to learn why our software doesn’t work, so others who need the solution can benefit. If we can confirm it really does’t work, decency suggests that we must return all related funds.
We are very open to any suggestions from the community on how we can support you better while still being able to pay our developers and grow our offerings. We consistently hear that we are thousands of dollars less than comparable products and we offer things not seen elsewhere. We are ready and excited to work with customers towards mutual success online.
To reward you for being such a huge contributor to our community, we have upgraded your account to the Premium Member for 3 months. I suggest that you download any products you haven’t already purchased, that are free to that member level. Also consider browsing our various tutorial videos and member only content.
We hope you continue to, request upgrades, notify us of issues and make recommendations. We know that success for our current small community will eventually mean success for a large community.
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BePro Software Team