Hi Stephanie,
Sorry to hear you are experiencing issues. We are happy to help. All information in our documentation section is free. Consider searching for all of your questions there:
– https://www.beprosoftware.com/documentation/bepro-listings/
– https://www.beprosoftware.com/documentation/bepro-listings-payments/
– https://www.beprosoftware.com/documentation/bepro-listings-shortcodes/
We have free videos and extensive documentation to help you. The information stored under the learning section is for advanced users who would like to learn more and support our plugin development
Regarding your setup, have you configured the plugin to charge a flat rate or charge per category? Also, which form are you testing with, form builder, front end form shortcode, front end profile form, admin listing submission?